1. Information We Collect
We collect information that you provide directly to us and information automatically collected when you use our services:
- Personal Identification: Name, email address, phone number, and postal address.
- Driver Credentials: Driver license, vehicle insurance, and professional certifications (for drivers).
- Trip Information: Pickup and drop-off locations, trip duration, distance, and route details.
- Payment Data: Secure payment processing information (handled by third-party PCI-compliant providers).
- Proof of Service (Evidence): Photographs taken during pickup or drop-off, electronic signatures, and arrival/departure timestamps as evidence of service completion.
📍 Location Data Usage
Real-time Location Tracking
To facilitate professional transportation services, Yaz Trans LLC collects precise or approximate location data from your mobile device.
Background Location Disclosure
For Drivers: Yaz Trans LLC collects location data when the app is running in the foreground or background (when the app is open but not in use) to:
- Enable real-time tracking of active trips for dispatcher visibility.
- Provide passengers with accurate estimated times of arrival (ETA).
- Ensure safety and provide support during active shifts.
- Verify route adherence and service completion for billing.
Drivers can toggle "Online" status to stop background location collection when not working.
2. How We Use Your Information
We use the collected data to:
- Provide, facilitate, and maintain our transportation services.
- Process payments and generate invoices/reports.
- Send safety alerts, technical updates, and support messages.
- Comply with regulatory requirements for NEMT (Non-Emergency Medical Transportation) providers.
- Enhance system security and prevent fraudulent activities.
3. Data Sharing and Disclosure
Your information is shared only in the following contexts:
- Between Users: Location and identity details shared between passenger and driver during an active trip.
- Service Providers: Secure sharing with map providers (Google Maps), payment processors (Stripe), and cloud hosting providers.
- Corporate/Health Partners: Sharing trip data with the medical facilities or insurance providers who authorized the transport.
- Legal Requirements: If required by law, regulation, or legal process.
4. Data Deletion and Your Rights
You have the right to access, correct, or delete your personal data.
Account Deletion: You may request the deletion of your account at any time through the app settings or by contacting us. Upon receipt of a request, we will delete your data, except for information we are legally required to retain (such as trip records for billing/insurance compliance).
5. Data Security
We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
6. Contact Us
Questions? Reach out to our Privacy Team: